Frequently Asked Questions
Getting Started
Who do I contact if I have any questions or issues?
+ You can contact us at (865) 455-3010 or email us at knoxville@maidtodo.com
When are you open and closed?
+ We are open Monday - Friday from 8am to 5pm.
+ We are closed on Saturday, Sunday, and major holidays.
What if I'm not there to let the cleaning person in?
+ No big deal. Just leave us detailed entry instructions when you schedule your booking through our online platform so we know how to enter. Our staff will be sure to lock up after cleaning.
Do I have to be home while you clean?
+ You do not have to be home as long as you leave detailed instructions for our staff on how they should enter and exit your home. Please include these instructions when you book your appointment on our online platform.
How do I schedule a cleaning?
+ Click on the Book Now tab at the top of this page and complete the form. Completing the form usually take 60 seconds or less.
Policies
Cleaning service preparation:
+ Please provide key/keypad, alarm, door codes, or any specific cleaning requests when finalizing booking for our cleaning staff.
+ Please, pick up clutter. We are there to clean, not organize. If you get these things complete before our cleaning staff arrives, you are saving them time as they will be able to focus on cleaning. Also, please put away anything you would not want damaged during the cleaning.
Pets and Animals:
+ We are animal-friendly, but sometimes animals aren't always friendly. If you think your animal(s) may become anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed instructions during the booking process. Unfortunately, we can not be responsible for your animal(s).
Late cancellations or reschedules:
+ You can cancel or pause your service at anytime, there is no contract with us. If you plan to cancel or reschedule, please do so 48 hours before your scheduled cleaning to avoid incurring a cancellation and/or rescheduling fee. We charge this fee as a means to compensate our cleaning staff for the late cancellation.
Overwhelming jobs:
+ Maid To Do reserves the right to reject any job we consider overwhelming without any penalty fee.
Clutter clean up:
+ Maid To Do doesn't offer clutter clean up. We reserve the right to reject this type of job without any penalty fee.
Pictures of before and after work:
+ For all of our services, our quality inspection includes taking before and after pictures of our cleaning work. We use these pictures for training purposes, proof of our work performance, and promotion of our cleaning standards. If you do not want pictures taken of your home please contact us!
Cleaning Supplies
Do Maid To Do cleaners bring all the necessary supplies?
+ We bring all of the products necessary to give your home a thorough cleaning. If you'd like us to use a specific product, please leave a note with instructions on how and where to use.
Billing
What method of payment do you accept?
+ We accept all major credit cards. We do not accept cash or personal checks. Our online payments are processed by Stripe which is a safe and secure payment platform where your card information is encrypted with AES-256, which is the standard for data protection.
Trust & Safety
What is your Satisfaction Guarantee policy?
+ It means that if you're unhappy with any part of your cleaning, simply contact us in 24 hours after your cleaning and we will re-clean at no cost or issue a refund.
Are you insured and bonded?
+ Yes, Maid To Do is insured and bonded. We understand that it is a privilege to be in your home, and will take all the steps necessary to be careful.
Can I trust Maid To Do cleaners?
+ Absolutely! All Maid To Do cleaners go through a rigorous recruitment process and are highly trained, as well as bonded and insured.
What do I do if something is missing or damaged?
+ Earning and maintaining your trust is our highest priority, and we do apologize for any incidents. In the event that an accident does happen, please contact us and submit a description of the details to our team. At this time we may ask for a formal claim request, including photographs and proof of ownership. Please note, we request that any damaged or missing item claimed be reported within 48 hours of the service's completion.